When considering a hair extensions vendor, it's important to gather comprehensive information to ensure the quality and reliability of the products. Here's a prompt list of questions to ask a hair extension and vendor before placing an order:
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Product Quality:
- What is the source of your hair extensions? Are they made from human hair, synthetic hair, or a blend?
- Can you provide details about the hair quality, such as the origin, texture, and grade?
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Variety and Options:
- What types of hair extensions do you offer (e.g., clip-ins, tape-ins, sew-ins, etc.)?
- Do you offer different lengths, colors, and textures? Can extensions be customized?
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Manufacturing Process:
- Can you explain your manufacturing process for the hair extensions?
- Are the cuticles intact? How is the hair processed, and does it go through any chemical treatments?
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Durability and Longevity:
- How long can the hair extensions be expected to last with proper care?
- Can the extensions be styled, colored, or treated like natural hair?
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Order Minimums and Pricing:
- What are your minimum order requirements?
- Can you provide a price list for your different types of hair extensions?
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Sample Availability:
- Is it possible to request a sample or a small test order before making a larger purchase?
- Are there costs associated with obtaining samples?
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Shipping and Lead Times:
- What are your typical lead times for processing and shipping orders?
- Do you offer expedited shipping options, and what are the associated costs?
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Return and Exchange Policies:
- What is your return policy if the hair extensions do not meet the expected quality?
- How are returns and exchanges handled, and are there any associated fees?
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Quality Assurance and Guarantees:
- Do you have a quality assurance process in place?
- Are there any guarantees or warranties provided with the hair extensions?
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Customer Reviews and References:
- Can you provide references or customer reviews/testimonials from previous clients?
- Have you worked with salons or stylists in the past, and can you share their feedback?
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Packaging and Branding:
- How are the hair extensions packaged? Can they be branded with my own label?
- Can you provide customization options for packaging?
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Ethical and Sustainable Practices:
- What ethical and sustainable practices do you follow in sourcing and processing your hair extensions?
- Are your products cruelty-free?
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Customer Support:
- How responsive is your customer support team? What channels of communication do you offer?
- Is there ongoing support after the purchase, especially in case of issues or questions?
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Payment Terms:
- What are your accepted payment methods?
- Are there any discounts available for bulk orders or regular clients?
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Industry Certifications:
- Do you have any industry certifications or accreditations related to the quality of your hair extensions?
Feel free to adapt and expand on these questions based on your specific needs and preferences. This comprehensive list will help you make informed decisions and establish a reliable partnership with a hair extension vendor.